General Questions

• How do I sign up for service?
• I'm not on mains gas and only need electricity. Can I still use Bay of Plenty Energy?
• I only need gas. Can I still use Bay of Plenty Energy?
• What is an ICP?
• Can I sign up to Bay of Plenty Energy for my business?
• If I sign up, do I have to call the lines company?
• Is there a line charge?
• Is there a bond?
• How will I know when I'm being supplied by Bay of Plenty Energy?
• How do I know Bay of Plenty Energy is better than my current electricity company?
• How long do I have to stay with Bay of Plenty Energy?
• What if I move house?

How do I sign up for service?

Simply complete the online application form or, if you prefer, print the form and post it to us. Alternatively, simply call toll-free on 0800 500 710 and speak to our Customer Care Team. We're here to help.

I'm not on mains gas and only need electricity. Can I still use Bay of Plenty Energy?

Absolutely. Bay of Plenty Energy can supply you with electricity or gas or both. It's your choice.

I only need gas - can I still use Bay of Plenty Energy Energy?

Bay of Plenty Energy is happy to supply electricity alone but if you require gas from us you must have both your gas and electricity with us on a single account.

As a "dual fuel" customer, we can read your gas and electricity meters with one visit, send a single account and only need to process one monthly payment. This saves our customers time and hassle and also results in cost savings to us that are passed onto our customers in our competitive gas prices. These savings are not possible if you were to purchase only natural gas from Bay of Plenty Energy and so we're unable to accept gas only customers.

What is an ICP?

ICP stands for Installation Control Point. We need your ICP number for the quick process of connection. This number is unique to your property. It is normally found near the top of your power account.

Can I sign up to Bay of Plenty Energy for my business?

Absolutely. Bay of Plenty Energy does service small businesses as well. Check out the business benefits that we offer or call our Customer Care Team on 0800 500 710 for more information. You can also apply online.

If I sign up, do I have to call the lines company?

No. Bay of Plenty Energy will handle all aspects of the sign-up process. All you have to do is choose the best payment option for you and make arrangements to pay your Bay of Plenty Energy bill each month.

Is there a line charge?

Yes. Line companies own the lines and charge through us. This is incorporated into your daily and usage charges.

Is there a bond?

Yes, in some circumstances. Talk with our Customer Care Team on 0800 500 710 for full details on whether a bond applies for your account and the amount that this will be.

How will I know when I'm being supplied by Bay of Plenty Energy Energy?

Once your application has been accepted or you have moved house, within 2-3 weeks you will receive a letter welcoming you to Bay of Plenty Energy. The switch will take place as soon as possible after that date. You will start receiving statements from Bay of Plenty Energy within a month or two of your switch.

What benefits does Bay of Plenty Energy offer over other suppliers?

• We're Local. Based in the heart of the Bay of Plenty, we have been the supplier of this region for many years and have first hand experience in meeting the specific needs of our local customers. Our team is based locally so we know the region and our customers' needs. Plus, because the Bay of Plenty is the only area that we service, we remain focused on meeting the needs of our local customers. Our head office is in Commerce Street, Whakatane so you can visit us if you need to. It's all part of offering personal, local service.



• We're committed to the region. As well as supplying energy, Bay of Plenty Energy is a major local employer and we have a policy of using local contracters and suppliers wherever practical. We also take our community responsibility extremely seriously and make a significant investment every year into supporting a wide range of community initiatives. Through employment, local investment and supporting local causes we make a significant investment into our region and our community every year.



• Dual fuel. Bay of Plenty Energy supplies both electricity and natural gas (where available) - and all on a single monthly account. This means less hassle for our customers with only one meter reader visit, one monthly bill, one payment to make and only one number to call with any questions. Easy.



• Excellent service. As a locally based energy company we offer a high level of personal service to our customers. We are also committed to resolving any issues directly with our customers and the senior management team stand behind this commitment.



• Reliable supply. With our own generation within the region we can offer a high level of reliability of supply and ensuring a secure supply to our local customers is our priority.

How long do I have to stay with Bay of Plenty Energy?

Residential customers are not required to sign up for a period of time with Bay of Plenty Energy. Our customers choose to remain with us because we are committed to listening to their needs and ensuring that the services that we offer best meets those needs. Also, as your locally based company, customers appreciate our local knowledge, personal service and the investment that we make in our community and region.

What if I move house?

If your new home is located within an area served by us, you can take Bay of Plenty Energy with you. Simply call 0800 500 710 for full details.